Have you ever had a great sales period only to find out that, when it's over, you don't have enough cash to pay your bills? This session will show you the value of having and using financial reports. Learn how to develop an income statement and how to use it in gauging your performance.
Find out what the balance sheet tells you about the health of your business and how to use it as a tool to manage your assets.
This program will teach you the difference between profits and cash flow and how you might predict your cash balance.
Finally, learn how to develop key financial ratios from your balance sheet and how to use them in making business decisions and how to use the numbers to help grow your business profitably.
Not a textbook HR seminar, this class explores the link between leadership skills and creating a high performance, customer-focused team.
Learn how to recruit, train, motivate, compensate and retain a team of engaged, enthusiastic and productive associates who are committed to your values, your company and your customers.
If business people ran their businesses the way Tiger Woods plays golf, they would all be wearing the green!
Lessons from the Links will relate great business practices to the fundamentals that winning golfers use on the course every round. Lessons from the Links promises winning strategies for rookies and pros alike. It will be the first look into the use of the game of golf as a template for business practices.
Golf has lured some of the best, brightest and most effective business leaders into its fairways. This program will help them apply the lessons they've learned on the links to their businesses.
Lessons from the Links will tell participants how to focus on key strategies, develop new core competencies and identify and overcome their weaknesses. The program will help business people to look inside their own businesses for solutions, for new opportunities and for growth and success.
Customer service is not a department; it's the fine art of managing the relationship with customers.
Discover the best practices in providing a memorable shopping experience. Learn how leadership, employee experiences and management commitment are integrated to create world-class service.
Find out who the service leaders are and what you can do to mirror their performance.
In this program, learn about a survey Ms. Valas conducted with over 40 suppliers about the future of independent business. Learn how
manufacturers and distributors answered questions like:
"What role will independents play in 2-5 years?"
"What changes do independents need to make to increase their market share?"
"What do independents need to do to become more important to their suppliers?"
"Do independents really sell more highly featured, explanation-rich products than box stores do?"
"Do independents really offer a better shopping experience for the consumer?"
Learn what characteristics differentiate the "best" retailers from the "rest" and how to become a more progressive and more profitable business.
In this program, you will learn the difference between "management" and "leadership" and the characteristics of the greatest leaders in sports, politics, and business that defined their achievements. Find out how to meet the leadership challenge by creating a vision that propels your company to greatness and developing an action plan that will make your associates follow you to new levels of success.
It's no secret that the best teams in sports are those that are the best managed and the best coached. They attract the best team members who clearly understand their goals. They use the off season to improve their conditioning and spend hours watching training films of both their competitors and themselves. They are highly motivated, well-trained and well-respected.
Learn the secrets used by Lou Holtz, John Wooden, Joe Torre and Phil Jackson in creating sports dynasties.
Find out how you can recruit the best players and how to set goals that motivate them to peak performance. Learn how your team can improve closing rates, average sales and extended warranty sales. Understand the value of feedback and rewarding exceptional performance in creating a world-class sales team.
People need to feel welcome, comfortable, important, appreciated and understood before they will buy. Learn the difference between transactional and relationship-based selling and how to meet these five basic needs in order to gain more share of each customer's wallet.
In this fast-paced, interactive session, you'll find out what differentiates the best sales leaders from the rest and how words and language can influence the sales process.
Participation in this session will help you gain confidence, turn prospects into buyers, get referrals from your customers and make more money.
Whether you are trying to beat back Best Buy, ward off Walmart, or open your hometown hardware store, this program will show you how to survive and thrive in today's hyper-competitive world of retail.
After working with thousands of retailers all around the world, I've watched the losers come and go, while the winners continue to grow. I've catalogued their unique characteristics and their best practices. Whether you're just developing your concept or opening your tenth location, you'll find new ideas and tactics that can ensure your success.